FAQ

No, prior experience riding an e-bike is not required. We will provide basic instruction on how to operate the bike, including the controls and safety features. However, it may be helpful to have some experience riding a bike, as this will make it easier to adjust to riding an e-bike.

The cost to rent an e-bike will vary depending on the rental company and the type of e-bike being rented. On average, a daily rental for a basic e-bike can cost anywhere from $15 to $100, depending on your rental periods. You will find our eBikes are a very  competitive price as we have lower business overhead expenses by operating out of our residential property. We pass that savings on to you.

The rental fee includes the e-bike, a helmet, a lock, and a cargo basket (if desired) . This should provide you with all the necessary equipment and information to have a safe and enjoyable ride.

Go to the Reserve button and select the bike you’d like to rent. Then, select the date and time. Once you click Add to Cart, you’ll be asked to enter your contact and payment information. After your booking is processed, you’ll receive an email confirmation with directions to our business. Upon arrival, we will provide you with all the guidance, instruction and tips you need for a safe and fun experience.

Customers will receive a full refund or credit with 24 hours notice of cancellation. Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances. Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price.

Yes. We provide helmets that can adjust to fit a variety of head sizes. These are available to you at no extra charge.

Upon arrival, a member of our staff will assist you with an eBike orientation. At this time, we will be happy to provide you with any further instruction or information on recommended routes. We are a ‘Park and Ride’ service. You can park in our safe parking area and then ride the eBike directly from our location into the park. No bike racks needed.

Rentals are available any time within the time slot selected. However, it should be noted that your time slot does not extend beyond this pre-selected time window. To maximize your riding time, please arrive at the start time.

If you happen to get a flat tire during your rental, go ahead and text us at (435) 414-1665 and we’ll get you taken care of. If we have other bikes available, we may have you switch for another.

Our ebikes are rated to go 25-45 miles on a full charge. However, riders need to remember that these are bicycles, and some level of effort will be required in order to preserve your battery. While it’s tempting to use the twist throttle, this feature should be used sparingly, as it drains the battery much faster than any level of pedal assist. If you want to use the throttle, then we recommend using it for initial acceleration from a dead stop.

Otherwise, we recommend mainly using the pedal assist to optimize the balance between your effort and battery life, especially given the local terrain and elevation changes.

In booking with us, you are renting one ebike for the time slot selected, regardless of how quickly the battery has drained. We do battery checks before every booking to ensure there aren’t any problems, so unless we observe that a rider’s battery was defective, we do not allow riders to switch out bikes.

If you encounter problems with your bike and suspect a battery defect, please reach out to us immediately .

Our child seat product can be added to the rental of a Rad Wagon ebike. This seat is intended for up to two children between the ages of 1-6, or up to 48 lbs. Please contact us prior to pickup so that we can install the child seating before you arrive

Though it’s hard to predict the weather too far in advance,  If it happens to be raining when you pick up your bikes, we just ask that you stay on paved paths.

As part of our waiver, renters agree to pay for all damages incurred during their rental above normal wear and tear. Please review our Terms and Conditions Agreement here.

During the period of the rental, the responsibility of securing the bike will fall to the renter. Bike locks are available at our location at no additional cost. If you decide to park the bike and leave it, we recommend locking it to one of the several trailhead bike racks or metal railings. Please review our Terms and Conditions Agreement here as it relates to lost or stolen ebikes..

Due to the weight and design of our bikes, we ask that you do not transport them by another vehicle. Our rentals are intended to provide you access to beautiful and interesting places within a 15 mile radius.

This is not our primary business. However, we intend to regularly cycle our bikes out of inventory, so if you are interested in buying one of our bikes, it never hurts to ask! If we don’t have any available, we can add you to our list and call you when we have one available. We do not sell new ebikes.